Refund policy

Not quite right? If you’re looking to make a return, breathe easy. Returns are free and can be done by mail. You have 30 days from the delivery date to return your products.

RETURN RESTRICTIONS

  • Items were received in the last 30 days.
  • Returns cannot be processed without a reply email.
  • We send a return address for all items being returned in the reply email.
  • Items that have been altered or washed cannot be returned.
  • Shipping fees or return/ exchange fee (if any) go to us.
  • Returns cannot be processed if any of the items are found to be in used or damaged conditions or with tags missing.
  • After gave you the return address please send us the product to the designated address.

RETURN PROCESS

Return or exchange any unused or defective merchandise by sending an e-mail to contact@wetra.shop within 30 days after the day package received. In the email please include your order number found on your packing or in the order confirmation email received when the order was placed. Besides, there is a must of a picture of the product with errors that you found, errors listed such as below:

  • Items damaged which is caused by delivery: torn, dirty, etc.
  • Items wrong against order.
  • Items defective: wrong size, color, etc.
  • Other issues caused by wetra.myshopify.com.

THEN FOLLOW THIS STEPS:

After receive your return request we will inspect the errors eligible and get back to you soon with a RETURN ADDRESS to help you return your products with no cost of shipping.

Please then well pack your item(s) and send the package to our store

Make sure you have it done carefully with correct information.

IF YOU REQUESTED AN EXCHANGE

We’ll make sure to send you the replace item as soon as we receive your return package.

IF YOU REQUESTED FOR A REFUND – REFUND PROCEDURE

Combining your shipping time, inspection time, and your bank’s credit processing or your Paypal account processing time it could take 7-21 business days to have your refund issued and for your account to be accredited.

Please contact us (contact@wetra.shop) anytime you need help or need to be well informed about other instructions that you may not understand.

ADDITIONAL EXPENSES – NONE

There is no addition expenses for your return process to be done. Return shipping fee at no cost as well as there has no restocking fee or any other charges.

THANK YOU AND WE WISH YOU HAVE HAD A GREAT EXPERIENCE SHOPPING WITH US !